AV support & maintenance for UK businesses
Ensure peak performance, prevent downtime and protect your AV investment.
Protect your investment
Your AV system is a crucial part of your business infrastructure. When it works, you don’t notice. When it fails, the impact is immediate — missed meetings, frustrated clients, urgent calls to your IT department. At MVS, our support and maintenance services make sure your AV gear performs reliably, without surprises. Regular checks, proactive care, fast fixes: that’s how we help you stay confident in your technology.
What our support and maintenance includes:
We eliminate common issues by providing expert AV consultancy to help you make the right decisions for your company. Key benefits include:
Helpdesk support
UK-based service desk experts available 8/5 to resolve issues.
Onsite support
Expert MVS engineers dispatched to site where issues can’t be resolved remotely.
PPMs
Planned Preventative Maintenance protects the lifetime value of your AV equipment with regular checks, cleaning and firmware updates.
Assets register
We maintain a detailed register of the location and lifecycle of your AV assets.
Warranty management
Where issues occur we provide a single point of contact and process manufacturer warranty claims on your behalf.
Data analysis
Device and room data analytics to help manage facilities and future planning.
Explore our brochure
MVS has a range of standard packages to suit differing customer requirements across your AV estate. These can be mixed and matched to spaces according to their business importance, or we can design you a bespoke solution if you have specific needs.
Our brochure provides a useful overview of the expert support and maintenance available to you.
AV support packages to suit
We have three standard packages that can be applied across all your meeting rooms and AV spaces, or mixed to suit their importance. But we can also design custom plans to suit specific requirements.
| Service | Bronze | Silver | Gold |
|---|---|---|---|
| Call Outs | 6 | 12 | Unlimited |
| Service desk SLA | 2 hours | 1 hour | 30 minutes |
| Onsite response SLA* | 2 days | Next day | 8 hours |
| Loan kit** | No | Yes | Yes |
| PPM*** visits per year | 1 | 1 | 2 |
| Parts | No | Up to £25 | Up to £50 |
| Video support | No | Yes | Yes |
| Reporting | No | No | Yes |
| Preferential rates | Yes | Yes | Yes |
*Calls logged with helpdesk by 10am | **Loan kit where available | ***Planned preventative maintenance
Our AV Experts with work with you to design a contract to meet your specific needs and required SLAs
Our process
MVS directly employed project managers and engineers ensure your AV project is delivered with minimal disruption, on time, right first time.
Why choose MVS for AV support and maintenance
Locally-based engineers
Where issues cannot be resolved remotely we provide fast, local response when you need it.
Certified AV & support specialists
MVS ensures that our support specialists are trained and certified to maintain the high technical standards and reliable work for which we are renowned.
Proactive over reactive
Through regular planned preventative maintenance (PPM) and regular communication regarding software and hardware updates from vendors our aim is to prevent unnecessary downtime.
Transparent documentation
Following service visits and PPMs you receive full reports & clear recommendations.
Flexible SLAs & support options
MVS offers 3 standard packages which are popular with our customers, but also offers custom contracts tailored to your usage, risk tolerance, and budget.
Peace of mind
With a support and maintenance contract your AV investment is protected, downtime minimised, performance steady.
“The ongoing support and service from MVS has been excellent, and the maintenance support has been valuable in catching and resolving minor issues that arise.”
MVS took the time to really understand our needs.
The Yealink solution that MVS designed and installed provides an easy-to-use, consistent experience for Pizza Hut’s employees that together with the beautifully designed workspace brings employees back into the office.
This was a fast turnaround project and required all hands to the pump to deliver. The MVS team were incredibly professional and the AV installation combines the wow of the video walls and the simple functionality of the video conferencing spaces
Highly Recommended! We are a U.S based firm and the service and support we get from MVS is invaluable in helping our global clients.
MVS are a huge improvement over our previous AV installers. Consultation was prompt and easy, pricing is competitive and transparent. Chris, Gary and the rest of the team did a great job under suboptimal circumstances.
Thoroughly recommended. We’ve used MVS for almost 10 years. Their engineers are very knowledgeable and the installs are always completed to our satisfaction.
Start protecting your AV systems today
Don’t wait for the next failure. Prevent issues before they happen. Contact us now to find the maintenance plan that keeps your systems reliable and your operations uninterrupted.