Can AV maintenance contracts be customised?
Yes. Support plans can usually be tailored to your organisation’s needs, covering specific meeting rooms, devices, or levels of support depending on how your AV systems are used.
Can AV maintenance extend the life of our equipment?
Yes. Preventative maintenance helps identify small issues before they become major failures, which can significantly extend the lifespan of AV equipment.
How quickly can issues be resolved with AV support?
Most AV support providers offer service level agreements (SLAs) that define response times, often providing remote assistance within hours and onsite support when required.
Does AV maintenance include software and firmware updates?
Yes. Modern AV systems rely heavily on software, so maintenance plans usually include updates to ensure compatibility with platforms such as video conferencing systems and to maintain security.
What happens if something breaks without a maintenance contract?
Without a support contract, you may experience longer response times and higher emergency service costs. Maintenance agreements ensure faster support and predictable service costs.
Can our IT team manage AV systems instead of a support provider?
While IT teams often manage networks and computers, AV systems involve specialist expertise in audio, video, acoustics, and room control systems. Dedicated AV support ensures these technologies operate properly together.
What happens if something breaks without a maintenance contract?
Without a support contract, you may experience longer response times and higher emergency service costs. Maintenance agreements ensure faster support and predictable service costs.
How often should AV systems be serviced?
For most businesses, AV systems should be inspected and maintained at least once or twice a year. High-usage environments such as boardrooms or training facilities may require more frequent checks.
What does an AV maintenance contract usually include?
Most AV maintenance contracts include: Remote technical support Onsite service visits Preventative system checks Firmware and software updates Troubleshooting and repairs System performance monitoring